I ship out of Toronto, using Canada Post. Generally within Ontario and Quebec shipping takes 3-5 business days, while the rest of Canada may take up to 8. Please allow 1 additional week of processing time on most orders and 3 weeks for custom work. Please contact me if you need an item by a sooner date, I will do my best to accommodate.
International shipping is available on request. Please e-mail me at firstname.lastname@example.org
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
i.e Chokers + Simple Rings
$3 flat rate in Canada
Contact for International Shipping
i.e. Rings + Necklaces with gemstones
$12 flat rate in Canada
Easy Returns & Exchanges
If you are not fully happy with your item please contact me and we will can discuss an exchange. Please contact me within 24 hours of receiving your item.
Because of the nature of handmade items, I can not accept returns. Please remember when purchasing handmade goods that each stone and piece of jewelry brings its own unique characteristics and markings.
Custom pieces can NOT be canceled, returned or exchanged.
Please send items for exchange within 7 days of receiving it. Buyers are responsible for both the return shipping costs and costs for shipping the new items. If you live in Toronto we can arrange a pick up/drop off to save on shipping! If the item is not returned in its original condition, the buyer is responsible for any loss in value. I am not responsible for any packages lost or damaged in the mail. To be safe I recommend using an insured courier that provides a tracking number for the package.
The above policies do not apply if I've made a mistake with your order. I will gladly exchange the item and cover the shipping.
If a piece of your jewelry is in need of repair I will happily fix it for you. However, some pieces that have heat-sensitive stones can no longer be put under flame, limiting the type of repairs that can be done. If new materials are needed for the repair it will be at the cost of the client. Repairs include complementary polishing. Shipping of the item both ways is the responsibility of the client.
Ring sizing & Adjustments
If you are unsure of your ring size it is best to go to a local jewelry store and have it measured professionally. There are resources on the internet for measuring your ring size. You can try findmyringsize.com to measure a well-fitting ring you already own. However this is just a guide so I am not liable for any incorrect ring size determination. I recommend double checking with additional online sources.
If the piece you ordered doesn't fit quite right I will do what I can to adjust it for you. I can resize most pieces up .5-1 size. It requires heat to make rings smaller. Some stones are heat sensitive and would be damaged. In these cases the band is cut to create an adjustable open band. I will not charge for resizing however the cost of shipping both ways will be the responsibility of the customer. If you live in Toronto we can arrange a pick up/drop off to save on shipping!
I will not sell or distribute any of your information. I only use your contact info to communicate with you regarding your order, fulfill your order and for the occasional e-mail to let you in on sales. If you would like to opt-out of these e-mails, please use the unsubscribe link at the bottom of the email.
Little Rose Jewelry is hand made and delicate - care should be taken to ensure you can enjoy out new jewelry for a long time. Silver jewelry naturally oxidized over time but it can easily be cleanded + shined up by using the polishing cloth provided. Submission in water and contact with sweat and chemicals can tarnish all metal types. Avoid strenuous exercise, showering, swimming. and applying perfume while wearing your jewelry.